Site Control
NAGCC controls this Site from the UAE. NAGCC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations, you are responsible for ensuring compliance with local laws.

Purchases
The payment for our products and services can be made by Net Banking or Bank Transfer in USD and AED. All the online purchases are governed by the terms and conditions of respective merchant service providers. Please review the respective merchant service provider’s user agreement and privacy policy before entering into any transaction. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of NAGCC. All refunds will be made onto the original mode of payment.

Links to Other Websites
Our Site may contain links to third-party websites or services that are not owned or controlled by NAGCC.
We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that NAGCC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

User’s Conduct
As a condition of your use of the Website, you must not:

1. trespass, break into, access, use or attempt to trespass, break into, access or use any other parts of our servers, and/or any data areas for which you have not been authorized by us;
2. restrict or inhibit any other user from using and enjoying the Website;
3. post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable or unreasonable Information of any kind, including without limitation any transmissions constituting or encouraging conduct that may constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or foreign law;
4. post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication, or engage in spamming or flooding;
5. post or transmit any Information or software which contains any virus, trojan horse, worm or other harmful component;
6. post, publish, transmit, reproduce, distribute, exploit or use in any way any Information obtained through the Website for or in connection with the following purposes:
   • conducting any direct marketing activities and/or disseminating or circulating any part of the content of any unsolicited publicity or advertising materials;
   • advertising and/or promoting any goods and services;
   • sale or exchange of any part of the Information obtained through the Website for any benefits, gain, profit, or rewards; or
   • any other commercial purposes; and/or
7. upload, post, publish, transmit, reproduce, or distribute in any way, Information obtained through the Website which is protected by copyright, or other proprietary right, or create derivative works with respect thereto, without the prior written permission of the copyright owner or rightholder.

You have no rights in or to the information available from time to time on the Website and you will not use the information available from time to time on the website in any manner or for any purpose, except as permitted under these Terms of Use.

Representations
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to NAGCC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. Customers who are minors or under the age of 18 are not allowed to register as users of the Site, conduct transactions or otherwise use the service.

Access
NAGCC reserves the right at all times to prohibit or deny your access to the Website or any part thereof immediately and without notice, where we are of the opinion that you have breached any of the terms contained in the Terms of Use or that such prohibition or denial is appropriate, desirable or necessary in our sole discretion. Whilst we implement appropriate security measures to control access to the Website (please see our Privacy Policy Statement for further details), you must keep your log-in details (if any) confidential and ensure that only you or your authorized employees access the Services for proper purposes.

Third-Party Information
The Information may contain Information provided by Third Party Providers or sourced by NAGCC from other references or sources. The Information on the Website may not be regarded as any recommendation or endorsement by NAGCC for any purpose with respect to any person, product, or service. NAGCC is not responsible if any such Information is not up to date; NAGCC does not separately verify such Information. Accordingly, we do not accept any responsibility whatsoever in respect of such Information. Any use of and reliance on such Information is at your own risk. In particular, the views, comments, and opinions expressed in the NAGCC Forum do not represent the views of or any endorsement by NAGCC. You are cautioned as to the reliability and accuracy of opinions expressed in the NAGCC Forum.

No Commercial Use
This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. Any commercial offers of any type, whether through advertising, solicitations, links, or any other kind of communication, must be with the consent and prior written approval of NAGCC. Anyone who violates this provision, NAGCC may investigate and take appropriate legal action against such violation including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

Returns And Refunds
This section applies to purchases made through the NAGCC platform that are sold directly by NAGCC, the Buyer may request a refund only if:

• the goods are defective, damaged, or non-conforming to their description as stated on the NAGCC Platform (provided that the Buyer has notified NAGCC within 24 hours and in accordance with the following sections), or
• if NAGCC is unable to fulfill the order or substitute the goods with the same or similar goods to the satisfaction of the buyer.

A refund request shall be made by the Buyer in writing in accordance with the provisions set out below:

1. Return and Refund Eligibility
   Unless further restrictions apply as specified in the sections below, or otherwise specifically agreed in writing between the Buyer and NAGCC, the following are acceptable reasons to return a Product, and, or, request a refund in relation to said product:
   • Product packaging is faulty, defective or damaged, or not as advertised/described.
   • The product does not conform with the description or specifications advertised by the Seller.
   • Product or order specifications do not meet the advertised specifications or requirements.
   • The product is not shipped in accordance with the agreed shipping method or to the agreed address.
   • Product is counterfeit/fake.
   • Product is expired (perishable products are not included)
   • Delivery of the Product is delayed, without prior notice and, or, without a justified reason ( e.g. force majeure)
   • When the Product ordered from NAGCC is out of stock or otherwise becomes unavailable by NAGCC’s own suppliers
   • Increase in price of the Product during the fulfillment process (if you place an order and the price was changed/not updated by the seller)
2. Return Period
   Where a Product is eligible for return, and subject to the terms and conditions set out in this Policy:
   • Frozen items, fresh foods, or chilled foods and beverages must be inspected at the time of receipt. If Buyer wishes to return a Product, Buyer must immediately return the Product to NAGCC’S delivery agent within 24 hours; and
   • For all other Products, the Buyer must inform NAGCC within 24 hours of delivery, in writing, of its intent to return the Products.
   If no notice is received within the above mentioned time frame, the Buyer will be considered as having accepted the Products, as is, and without objection.
3. How to Initiate a Return
   To initiate a return you must, within the Return Period, notify NAGCC in writing describing the damage, non-conformity, or other reason for return in sufficient detail as to enable NAGCC to make a claim to its Supplier or otherwise seek corrective action. The notification shall be made via email to NAGCC’s Customer Service at info@nigeriatradehouse.com to submit a return or refund request by quoting the: Order or transaction ID; Order value; and Reason for return, including wherever possible or required under this Policy, evidence to support the claim, such as pictures or reports from third parties. Upon receipt of the email, the NAGCC’s customer service team will investigate the claim and advise whether the Products are eligible for return and refund under this Policy. If the return and refund request is approved, the Customer support team will create a Return ID, and initiate the necessary actions to process the return and the refund in accordance with the terms contained in this Policy.
4. Packing and Sending Returns
   When a Product is eligible for return and refund, please make sure to carefully repackage the item in its original condition, including all original packaging and materials (instruction manuals, accessories, etc.) If a Product is being returned as new but has clearly been used, marked, tampered with, or damaged prior to its return, NAGCC reserves the right to refuse to issue the refund.
5. Refund Process
   Where the Seller is NAGCC, the purchase amount, net of any applicable deductions, will be refunded to you using the same payment method used during the purchase, within 7 to 14 working days from the approval of the refund.
6. Order Cancellation Policy
   The terms below apply to Products held in stock and include Products stored or held outside the UAE. To ensure delivery of the desired Products in the shortest lead time, NAGCC starts processing orders from the moment they are confirmed. Hence a request to cancel or change an order may not be feasible or acceptable in certain cases. Furthermore, logistics, locked-in pricing for ordered products, and obligations toward third-party suppliers may impact NAGCC’s ability to accept a cancellation or change request. Therefore, please read the below carefully and contact us if you have any queries,
   Subject to the terms and conditions contained below, generally:
   • The parties may, by mutual written consent, agree to cancel the product at any time.
   • To cancel an order, Buyer shall always require the Seller’s consent.
   • Seller may cancel an order without obligation, liability to, or consent from the Buyer.
   To request cancellation of an order, the Buyer must send a request in writing to the NAGCC via email or the appropriate NAGCC’s Platform functionality, requesting to cancel all or part of a non-executed pending order and which shows the status "Pending Fulfillment" in the Buyer’s Account. Upon receiving such notification, the Seller shall stop any work in respect of the said order forthwith and advise the Buyer in writing whether the cancellation order can be accepted (including any applicable conditions for such cancellation), or not.
   The Buyer may cancel an order without any obligations towards the Seller, if:
   • the cancellation request is received before the status of the order indicates “ready to ship”, or “order being prepared”, and in no case later than 24 hours from the order confirmation by the Seller.
   • Seller breaches the terms of the order, or if the Seller will not be able to perform the order, especially due to Seller’s financial position.
   • The seller is behind with the performance of the whole or part of the order or contractual obligations by more than 7 days
   Except as otherwise provided herein, or agreed by the Seller in writing, an order cannot be revoked or canceled if it has been accepted for processing or has been executed. Where a cancellation request has been approved but the Seller has already incurred costs and expenses that cannot reasonably be recovered through the sale of the products to another entity, Buyer will pay Seller for all such costs and expenses, which may include costs of related raw materials, packaging, shipping and any other costs or expenses related to the order fulfilment. In such cases, Seller may deduct such costs from any amounts pre-paid by the Buyer, or otherwise held on the Buyer’s account.

Stock items
When the shipping date of the Product has been agreed by the parties, or specified by the Buyer, or notified by the Seller, changing or canceling an order will only be considered if the request is received by Seller (i) before the status of the order indicates “order being prepared” or “ready to ship” and (ii) the request is received by Seller within no later than 24 hours from the confirmation of the order.

Intellectual Property
All the online materials are NAGCC’s intellectual property and are protected by the Intellectual Property Laws prevailing in the UAE. The on-line materials may not be copied or redistributed either in whole or in part without the prior written consent of NAGCC, except as expressly and specifically permitted under these Terms of Use. All rights, titles, and interests in and to the on-line materials are vested solely in NAGCC. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey these Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use.

Disclaimer of Warranties
Your use of this Site and services are at your own risk. The Site and services are offered on an “as is” and “as available” basis. We expressly disclaim whether express, implied, statutory or otherwise, with respect to the service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation, NAGCC provides no warranty or undertaking, and makes no representation of any kind that the service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected, the accuracy, reliability, or currency of any information or content provided through the service and the content, or e-mails sent from or on behalf of the NAGCC are free of viruses, scripts, trojan horses, worms, malware or other harmful components.

Limitation of Liability
Our Liability and your exclusive remedy, with respect to the Site content, services purchased and/or for any breach of this Terms of Use is solely limited to the amount paid by you for the services purchased from our Site. We will not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or business interruption in connection with this Terms of Use or Services in any manner arising out of (1) the use or the inability to use this site and avail use of any the services on our Site; (2) the use of or inability to use the service and Site; (3) any services availed and/or purchased or transactions entered into through the Site; Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of the NAGCC would in such case be limited to the greatest extent of liability permitted by law.

Privacy
We strongly believe in protecting the privacy of the user’s data. Kindly refer to our privacy policy on the Site for more information regarding privacy policy.

Indemnity
You agree to indemnify and hold NAGCC, its officers, agents, and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

License Granted
By providing materials to NAGCC to be uploaded on the Site or materials for use on the Site, you warrant that you expressly grant NAGCC an irrevocable world-wide license and right to use and exploit all the materials provided by you. NAGCC may publish and distribute the materials by any method at its sole discretion.

Agreement to be bound
By using this Site or subscribing or purchasing our services, you acknowledge that you have read and agree to be bound by this Terms of Use and all Terms of Use on this Site.

Severability and Waiver
Severability
If any provision of these Terms of Use is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Termination
We reserve the right to terminate your use of the site or suspend your access immediately, without prior notice if you breach any of these Terms of Use. Upon termination, your right to use the Service will cease immediately.

Governing Law and Jurisdiction
The laws of Dubai shall govern the use of the Site and this Terms of Use. Unless otherwise determined by NAGCC, all issues arising in connection therewith shall only be heard by a court of competent jurisdiction in the UAE.